Upknowledge for You - Documentation Manager
Help customers learn your product.
When your responsibilities include creating documentation and learning solutions for your product, Upknowledge will help you make learning your product easier for your customer.
An instructionally sound approach to product documentation and learning solutions will greatly help your customers in their learning, especially when your product includes complex technologies or is part of a complex system. When your product is easy to learn, you will achieve better overall customer satisfaction.
Upknowledge consulting works with your documentation personnel to clarify the key procedures and descriptions in the product documentation and suggest the most effective ways to present each topic.
Upknowledge specializes in the creation of efficient technical learning solutions. Using our Source method of learning solution creation, our learning solution creation teams will create a learning solution that allows your customers to ask their own questions about your product features, as well as try the product features during safely conducted hands-on exercises in a lab environment.
Through the Upknowledge Learning Solution Delivery Service, we will arrange the delivery of your technical learning solutions, from pilot courses to global volume delivery. Our technical trainers have the technical expertise required to handle issues with new software releases. As the trainer is often one of the first "customers" for the product after testing, our technical trainers will suggest ways to make the documentation even more practical - and the product easier to learn for your customers.